Our terms and conditions

Agency Terms of Business

Please read the following terms and conditions (the “Agency Terms of Business”) carefully as they set out the terms on which Snow-Wise Limited (“we”, “us” and “our”), a company registered in England and Wales number 8389296, whose registered office is at 6 Gould Road, Twickenham TW2 6RS, is acting as agent.  References to “you” and “your” in these Agency Terms of Business will include you and all persons travelling on your booking.



The Agency Terms of Business below apply to bookings where we are acting as an agent for another Tour Operator or supplier and not bookings where your contract is directly with us. For the terms and conditions which apply where your contract is with us, please read our Booking Conditions.



1. Your holiday contract

When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator) named on your receipt(s). Where your package holiday is booked with one principal or other supplier, you will have one contract with the principal or other supplier. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s(s’) terms & conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Agency Terms of Business are governed by English Law and the jurisdiction of the English Courts. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it. You are responsible for ensuring that other members of your party are aware of these Agency Terms of Business and that they consent to you acting on their behalf in your dealings with us.


2. Booking details

When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details may incur additional charges. Please ensure that the names given are the same as in the relevant passport. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Agency Terms of Business and the principal’s(s’) terms & conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving confirmation of the booking and keeping your party informed. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. This may include sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Please do not supply any other person's personal data to us unless we prompt you to, or until you have obtained their consent to do so.


3. Payment

You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their terms and conditions.


4. Cancellation and amendment

Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking, you must pay us the cancellation or amendment charge shown in the principal’s or supplier’s terms and conditions (which may be 100% of the cost of the travel arrangements).


5. Insurance

Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a comprehensive policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; personal liability; delay, cancellation, curtailment or missed departure; legal expenses; and other expenses. If you suffer from a disability or medical condition you should disclose this to insurers. For those who participate in sports and activities whilst on holiday, it should be understood that participation is at the individual’s own risk and it is your responsibility to obtain the relevant insurance. Note that special insurance may be required if you intend to undertake any dangerous sports activities. Please keep your insurance details with you whilst on holiday. If you lose any personal items whilst on holiday, you should obtain a written report from the police, to help with any insurance claim upon your return. If you have opted to include ski equipment hire in your holiday package from us, or choose to hire ski equipment in resort, it is essential that your insurance covers you for hired equipment. Many service providers offer top-up insurance and we recommend you take this. Details of this will be displayed in the shop and we recommend you read this.


6. Financial protection

All the holidays we sell come with protection for your money. Where we act as agent, package holidays are protected by the package organiser and we will provide you with their confirmation. You are also protected by our membership of the Travel Trust Association (“TTA”), membership number Q1450.We are obliged to maintain a high standard of service to you by the TTA’s Code of Conduct. Under the terms of our membership of the TTA, money received from you is placed into a trust account that is overseen by an independent trustee. This money cannot be touched by us until either you have received your holiday, or we have obtained insurance against the financial failure of our suppliers in order that we can release funds to pay our suppliers in advance of your holiday. This thereby guarantees your holiday against any potential insolvency of either us or our suppliers. Each passenger is additionally issued with a “Stand Alone Safe Seat Plan” (the cost of which is included in your holiday), a guarantee provided by the TTA against our financial obligation up to a maximum of £11,000 per passenger, if by reason of fraud or dishonesty your money is not in the Trust Account. When you make a booking, you will be supplied with a guarantee certificate.


7. Passports, visas and health

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please check the terms and conditions of the principal carefully regarding any specific requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. You should check with your own doctor regarding any health formalities required for your trip for your specific circumstances.


8. Complaints

Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish. 


9. Privacy policy

We are committed to ensuring that your privacy is protected and will only use your personal information in accordance with our privacy policy, which is set out in full in our Privacy Notice. Full details of the privacy policy of the principal or supplier will be referred to in their terms and conditions. 


10. Contacting us

If you have any questions about these Agency Terms of Business you can contact us at:


Snow-wise Ltd, 6 Gould Road, Twickenham TW2 6RS
E-mail: info@snow-wise.com
Tel: +44 (0)20 3397 8450.

A print-friendly version of these Agency Terms of Business can be downloaded below.


To view a PDF document you need to have a suitable reader program installed on your computer, such as Adobe Reader. This software is free and downloadable from Adobe's website.

Snow-Wise Ltd - Agency Terms of Business
SW AGENCY TERMS (08.05.2018).pdf
Adobe Acrobat document [622.4 KB]

The Agency Terms of Business above apply to bookings where we are acting as an agent for another tour operator or supplier, and not where your contract is directly with us. For the terms and conditions which apply when your contract is with us, please read our Booking Conditions