by Fraser Wilkin, 1 May 2020
As you will be aware, the 2019-20 Alpine ski season came to a premature end in the middle of March due to action taken by local and national authorities to combat the spread of the Coronavirus.
We are pleased to confirm that we were able to quickly repatriate all clients who were in resort at the time, and that we have now refunded everyone whose holidays we had to cancel.
Naturally, we remain positive with regards to Winter 2020-21 and will continue to provide our clients with regular updates on how COVID-19 may affect any future travel plans.
With so much uncertainty about exactly what the future might hold, it may not yet be the right time to make a new booking for next year, but it is never too early to start dreaming of hitting the slopes!
We are more than happy to provide you with inspiration for your first ski holiday after lock-down so you don’t have to start planning from scratch when the world starts opening up again.
Booking with confidence
Remember that booking with snow-wise means booking with confidence that your holiday is fully financially protected, for every eventuality. All our clients whose holidays we had to cancel due to the Coronavirus pandemic have received full cash refunds.
As a member of the Travel Trust Association (TTA), any money we receive from you for your holiday must be paid directly into a trust account where it is held on your behalf. We cannot use your money to pay our suppliers or to cashflow our business until you have received your holiday and returned from travel, or we have taken out additional insurance to protect against the failure of our suppliers. This is a completely different model for financial protection than used by most other industry regulators.
You are additionally protected against our financial failure through our ATOL licence (T7500) for flight-inclusive packages, and the TTA’s “Stand Alone Safe Seat Guarantee” for all bookings (including accommodation only, and packages without flights) .
2019-2020 proved to be one of the most challenging winters in recent memory for the ski industry - first with February’s extreme weather (Storms Ciara and Dennis) and then with the outbreak of COVID-19. However, we pride ourselves in our integrity and always doing the right thing by our customers, whether that be quickly organising alternative travel arrangements or repatriation, or providing full cash refunds for cancelled holidays in the shortest time possible.
Take a look at our Facebook reviews to see just how satisfied our clients have been during these difficult times!
Looking to the future...
No doubt there will be many challenges ahead, but with your support we are optimistic that we can continue to provide exceptional tailor-made luxury ski holidays for many years to come…